Support
Email support@taptivo.io — we reply within one business day (New Zealand time).
Get in touch
However you reach us, tell us the email address on your account and, if it is about an order, the order code shown on the order — that is enough for us to find it.
- Something wrong with an order — wrong item, never collected, charged incorrectly: support@taptivo.io
- Refunds — refunds go back to the card that paid, and store credit back to your Taptivo balance: support@taptivo.io
- Selling on Taptivo — vendor applications, event sign-in, payouts: support@taptivo.io
- Delivering on Taptivo — runner approval, jobs, earnings: support@taptivo.io
Report content or behaviour
Taptivo carries messages, photos and business profiles written by the people using it. We do not allow content that is illegal, offensive, harassing, deceptive or that infringes someone else’s rights, and we do not allow abusive behaviour towards customers, vendors or runners.
- In the app — tap the ⋯ menu on a message or a profile and choose Report. You can also block someone from the same menu, which hides their messages from you and stops them starting new conversations with you.
- By email — support@taptivo.io, telling us what you saw and where.
We review every report and aim to act within 24 hours. We remove content that breaks these rules and restrict or remove the accounts responsible.
Your account
- Delete your account — in the app under Account → Delete account, or see taptivo.io/delete-account.
- Your data — to request a copy of what we hold, email support@taptivo.io. What we collect and why is set out in our Privacy Policy.
- Notifications — announcements about events near you can be turned off in the app under Account → Notifications, separately from the messages about your own orders.